Contact Us
If your order has an INCORRECT, DAMAGED, OR MISSING ITEMS issue, please contact us within 7 days from the receipt of the package, any request after 7 days will not be honored. Please make sure to contact us via email (toywizardctu@outlook.com) first.
Please provide the below information in the email and send it to our customer service mail
1. Order number
2. Screenshot of the item you should have received in the live stream (if you have)
3. An unboxing video
4. Pictures of the broken item
We will do our best to resolve the issue promptly.
Please provide the below information in the email and send it to our customer service mail
1. Order number
2. Screenshot of the item you should have received in the live stream (if you have)
3. An unboxing video
4. Pictures of the broken item
We will do our best to resolve the issue promptly.